Renew a business or contractor license
Open your license, check the expiry date and any holds, upload what is needed, pay the renewal fee and save the renewed license.
Before you start
Have these ready. This guide is for a business owner or contractor near expiry.
- Your license number and the business or person name on the license
- Required documents for your license type, with the accepted file types
- Your portal account, signed in, linked to the licensee profile
- A payment method for the renewal fee, or a plan to pay at the counter
Note: Renewal keeps the same license number and history. It creates a linked renewal record, it does not start a new business.
Steps
Use the licensee profile to see every license under one business or person.
Open the license
Sign in and open My records or the license list. Choose the license by license number and type.
Check expiry and holds
Read the issue date, expiry date, status and any hold or condition. If a hold is shown, read the reason before you continue.
Upload documents
Choose each required document type and upload the file with a short description. The list shows received, missing and accepted items.
Pay
Open the fee list, check each line and the total, and pay through the town payment processor. Or pay at the counter and have staff record the payment on the same invoice.
Save the renewed license
After approval, open the license again and save or print the renewed license with the new expiry date. Keep the receipt with the record.
What happens next
Renewal pending means the license is waiting for approval and payment.
- Staff verify documents and license status, then approve, deny or request corrections
- On approval and payment, the license returns to active with a new expiry date
- A notice states the new expiry date and the next renewal window
- A trade permit cannot be issued while a required contractor license is expired, suspended or on hold
If the license expired
An expired license needs a staff check before it can be renewed or reinstated.
Open the license and read the status and the reason shown. Message staff on the record with the license number and ask what staff need to check, such as documents, fees or compliance items.
Do not apply for a new license under a new business name to work around an expired license. The renewal record stays linked to the original license and history.
When should I renew
Renew before the expiry date shown on the license. Notices are sent before expiry at the intervals the town sets. The renewal queue shows licenses expiring soon.
What if a hold is on the license
A hold blocks renewal until the reason is fixed and staff clear it on the record. The reason and the clearing are logged with user and time.
Related guides
Pay a fee and get a receipt, or search a public record to check a license status.