Pay a fee and get a receipt
Follow numbered steps to open an invoice, check each fee line, pay online or at the counter, and save your receipt. Card numbers are handled only by the town payment processor, PermitDesk stores the processor reference and receipt only.
Before you start
Fees calculate from the schedule in effect on the submission date. Check the lines before you pay, you will not be charged a fee that is not on the invoice.
- The invoice number or the record number for the fee, both appear on the record and the notice
- A payment method the town accepts online, or cash or check details for a counter payment
- Where you will save the receipt, the receipt number appears on screen and by email after payment
Steps
Submit payment once, save the receipt, and check the balance before you leave the screen.
1. Open the invoice
Sign in, open the record, and open the invoice or fees tab. The invoice shows the record number, due date, total and balance due.
2. Check the fee lines
Read each fee line and its calculation basis. The total on the screen is the amount due. If a line looks wrong, contact staff before you pay, staff adjust fees only with a logged reason.
3. Pay
Pay by card through the town payment processor online, or pay at the counter where staff record cash, check or card against the same invoice. Enter card details only on the processor page, never in a message or on the record.
4. Save the receipt
Save the receipt number shown on screen, download or print the receipt where the screen offers it, and keep the email copy. The invoice balance updates on the record after payment posts.
What happens next
Payment updates the record and the next step.
Updated balance
The invoice shows paid, partially paid or paid in full. A record that needs payment cannot be issued until its balance is paid or waived by an authorized role.
Status and next step
The record status and the applicant next step update after payment. Staff see the payment, method and receipt on the record.
Counter payments
Cash and check recorded at the counter use the same invoice and receipt flow as online payment, so the balance matches in both places.
If the payment fails
Check these before you try a different card.
Check that the amount matches the balance shown, check the card details on the processor page, and check that the card is accepted by the town processor. Submit only once, a second submit can create a duplicate attempt. If the processor reports a decline, try a different accepted method or pay at the counter and ask staff to record it against the same invoice. Keep the exact message you saw and the time, contact the town office with the invoice number, and do not share card numbers when you ask for help. Refunds and waivers need a reason and an audit entry, and stay linked to the original payment.
Related guides: Apply for a permit online, Upload plans and documents, Security and privacy.
Check the lines, then pay
Open the invoice, confirm the total, and save your receipt.